Getting a second-hand phone doesn’t have to be overly complicated or stressful.
The used phone market is an iceberg; you can only see the tip sticking out of the water, but it goes far deeper than you can imagine. This bears out in a recent Deloitte report that claims the used phone market grew to 120 million units in 2016, generating $17 billion for their owners. That number is only going to get bigger faster, too: IDC believes that by 2020, over 220 million used devices will be sold or traded in annually.
That’s a lot of gear, and similar to how a new car loses its value once it’s driven off the lot, phones immediately become cheaper once they’re removed from the plastic wrapping. For a seller — even one who treats his or her phone with the utmost care — that can be problematic. For a buyer, though, that becomes an opportunity to pick up a gently-used device for a great deal.
Things to consider before you buy a used phone
We’ve already talked about the principles of selling your phone, and you can keep all of those in mind as you go to buy a used phone. Go through the same sort of checklist — factory reset, SIM unlock status, original accessories, damage, sales history — to decide if the phone you’re buying has been given the care you would have given your own phone to sell. There’s a loose thought process to go through:
The first is what kind of used phone you’re looking to buy:
- A used phone purchased directly from an owner (eg. Swappa, Craigslist, eBay)
- A refurbished phone that has been through a “touch-up” directly from the manufacturer or a partner (eg. Verizon, Samsung, Amazon, Gazelle, Best Buy)
Know what kind of used phone buying experience you want before you start shopping around.
You can probably get the best deal buying directly from someone else because there is no intermediary taking a fee, but you also run the risk of the phone having issues that the naked eye can’t see. If you know exactly what you want and know what to look for, you’re probably going to be comfortable buying a used phone from a direct marketplace like Craiglist, Swappa, eBay or one of many buy/sell forums.
If you don’t want to take any chances with the quality, but still don’t mind a bit of wear and tear, buying through an intermediary marketplace like Gazelle could work really well. The phones often come with (admittedly limited) warranties and money-back guarantees which, as a buyer, offers considerably more peace of mind than the average “meet up at the nearby 7-Eleven and hand over a wad of cash” type deal.
Finally, buying a certified refurbished phone is your safest bet, but comes with the least discount over a new product. Carriers, retailers and third parties all refurbish and sell used devices, with varying levels of discount and inventory options. These phones are used, yes, but they’ve gone through a (varying) set of checks to verify their condition and details before being cleaned up and passed on to you. There’s a peace of mind associated with buying refurbished, but there’s also a cost associated.
Best places to buy a refurbished phone
The best places to buy a used phone
This is not an exhaustive list. There are innumerable places to buy a used phone on the internet, and depending on your country, this list may not be as applicable (though we tried to highlight international marketplaces as much as possible).
Gazelle uses an interesting model: it buys phones from sellers and resells some of them on its website just like a regular e-commerce store (the rest are either recycled or sold to third parties). The advantage is that once Gazelle receives the device it performs a so-called “30-point inspection process” to ensure that it is in working order, and puts a SIM card in it to make sure it can properly connect to a network.
As a buyer, that means you may pay slightly more than Swappa for the equivalent model, but you get a phone that is guaranteed to work, either unlocked on a number of carriers or the one that it is advertised to be locked to, and there is a 30-day return policy if you’re not completely satisfied.
Gazelle also offers financing options, which allows it to compete with carriers by offering flexible payment plans that don’t require a lot of money up front. At the same time, Gazelle doesn’t accept every type of Android phone, but it’s willing to take in most popular models that are within a few years old.
Something that can make that purchase a bit easier is Gazelle’s current promotion, running until February 28: trade in a phone worth over $200, and get an extra $20 to apply to a new phone.
Good: Seamless buying experience with plenty of choice, all phones come with a charger and are guaranteed to work, 30-day money back return policy.
Bad: Doesn’t sell every type of phone, and can be more expensive than person-to-person marketplaces.
Learn more at Gazelle
Craigslist relies on in-person meetings for a cash transaction, which can be hit-or-miss depending on how adept you are at identifying scams — of which there are many.
The main thing Craigslist has going for it is size and scale — it’s practically everywhere, and has communities for almost every city in the world. You will be able to find a used phone on Craigslist, that’s not the problem; the problem is sifting through the thousands of listings to find something worth pursuing and ensuring that the phone you decide on does not have underlying damage or, worse, that its IMEI (a unique number that helps identify individual devices) hasn’t been blocked due to theft.
Good: Good prices, excellent availability, and plenty of choice, with the option of buying local to check condition.
Bad: Hard to verify sellers or the quality of the phones.
Learn more at Craigslist
eBay is enormous, and today continues to be one of the top places to purchase a used phone. It has the advantages of Craigslist, scale, with few of the disadvantages, especially since it uses PayPal to ensure that payments can be recalled should there be a problem.
For buyers, eBay has a robust filtering system, allowing you to search for exactly what you want, with filters for price, carrier — even color. Of course, eBay still has its roots as an auction house, and that is how some used phones are still sold, but far more of them are sold at set prices. eBay charges sellers, not buyers, to host their listings, so all you need to do is find the right listing and you’re off to the races.
eBay’s best feature is its Money Back Guarantee which, combined with the extensive seller profiles, make it easy to buy with confidence. If there’s an issue with the device, or the shipment, you can apply to get your money back and, within reason, eBay will either cancel the PayPal transaction or, if it’s already gone through, refund you. And seller profiles let you filter potential purchases based on trusted sellers that have been around the block once, ten, or ten thousand times.
Good: Lots of selection with verifiable sellers with a money-back guarantee and buyer protection.
Bad: Potentially high cost of shipping, and you won’t be able to see the device before buying.
Learn more at eBay
Swappa began its life as a small Android-based phone buying and selling community, but it’s since expanded to include all mobile devices like iPhones, as well as tablets, Chromebooks and MacBooks.
Swappa works on a set fee structure that’s very different to most other platforms, and this is important: the buyer pays the fee. Most will pay under $20 for the privilege though, which isn’t bad at all, and all payments are done over PayPal, which is incredibly convenient and secure. Why is a buyer fee better for both buyers and sellers? Because it encourages sellers to list their products on Swappa, adding inventory to a service that relies heavily on participation.
Swappa does not physically inspect devices, but it does do a few things to make sure the buyer is getting what he or she pays for: all listings are verified by a human, who ensures that the IMEI is valid and can be activated. All listings must have good quality photos that clearly show any damage, and the quality (fair/good/excellent) should match the photos. And the cost of shipping is included in the price of the listing, which should prevent post-sale price gouging. And because Swappa uses PayPal, all listings are protected, so if a device doesn’t arrive as advertised, buyers have recourse to get their money back.
Finally, Swappa’s prices tend to be lower than many curated services, and because Swappa lists the sale history of phones of the same type you’re likely to get a fair price for the phone in the current market.
Good: Plenty of listings with clear quality guidelines and good prices.
Bad: Buyer pays fee, and there’s no warranty or guaranteed accessories.
Learn more at Swappa
Glyde has an interesting business model, somewhere between Swappa and Gazelle. Like Swappa, it’s a user-to-user e-commerce portal but, like Gazelle, it asserts some control over the potential exchange by forcing the seller to use its secure shipping container, and doesn’t release payment to the seller until the buyer receives it. It also promises to refund a disappointed buyer within 72-hours.
Buyers pay no additional fee beyond what is shown on the site, but the inventory is limited to just iPhones and the last few generations of Samsung Galaxy phones.
Good: Lots of choice and buyers have leverage if unhappy with a sale.
Bad: Selection limited to iPhone and Samsung Galaxy. Phones are not inspected beforehand so what you see may not be what you get.
Learn more at Glyde